FAQ - Frequently asked questions

Where does the shipping come from / Where is your location?
We ship from Berlin, Germany.

Is self-collection possible?
For logistical reasons, a pickup is not possible?

Which countries can you ship to?
We ship worldwide. You can find an overview of shipping costs here:

Are your used shoes hygienically sound?
After cleaning, all used shoes are treated with the patented KLENZ technology. The shoes are irradiated with ozone and UV light. This kills most of the germs and bacteria and also removes odors. You can find out more about cleaning and disinfection here .

Are all the shoes offered wearable?
We cannot guarantee this for every pair. Especially with our vintage sneakers, materials can come off or fall apart. In such cases, we try to describe them as best as possible and point out that wearing them is at your own risk.

How long does delivery take?
You can also find the delivery times on our shipping page .

How can I contact you?
The best thing to do is to write an email to support@secondsoles.de or call us at 01797625231 .

How can I return an order?